Troubleshooting tips

Kick-off! doesn't restart my computer after the system crashes.

Some crashes which appear to be system crashes are actually caused by applications. Though the system may appear unresponsive, other processes are still running normally. See How Kick-off! works for more information.

Kick-off! turns my computer off after a crash, but it doesn't restart it.
My computer doesn't restart after a power failure.

Make sure your computer is set to restart after a power failure. You may have to change your BIOS settings to start up when power is applied. The location and name of this setting vary, but on many motherboards it can be found in the "Boot" menu, with the label "Restore on AC/Power Loss". Consult your motherboard manual for full instructions.

I disabled my Kick-off! software, but my computer keeps restarting every few minutes.

If the "Number of restart attempts" slider in the "Application Crashes" tab is set higher than '1', the Kick-off! hardware will wait for the Kick-off! software to reestablish communication at startup. Since the software has been disabled, this won't occur, and the Kick-off! hardware will restart the computer again.

To avoid this problem, always set this slider to '1' before disabling the software.

Kick-off! doesn't recover after an application crashes.

Applications must be specifically written to support Kick-off!'s "Rebound!" application timers in order for Kick-off! to monitor them. See How Kick-off! works for more information.

If you are running an application which includes support for Kick-off!'s Rebound! application timers, make sure its timer is being set. Open the Kick-off! control panel and click on the "Application Crashes" tab. The timer should be shown in the list at the bottom of the panel. If it does not appear, check your application's documentation to configure this support.

My log shows that Kick-off! restarted due to a system crash immediately after startup.

Kick-off! can't add an entry to your log while the computer is crashed, so it adds one after it restarts the computer. kickoffd must be running before Kick-off! can add its entry, so the "kickoffd started" entry will appear before the crash (or any other) entry.

 
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